You and your employees will be treated courteously and with respect.

  We understand the importance of being accessible and responsive. Your telephone calls will be accepted or returned as soon as possible; if you leave a message, an attorney or an assistant will return your phone call on or before the next business day, absent extraordinary circumstances.

  You deserve personal attention from all members of your legal team. The appropriate attorneys, legal assistants and administrative assistants will be knowledgeable about your matter and available to assist you. If the person you call is not available, you will be given the option to speak to a person instead of leaving a voicemail message.

  You should be kept fully informed of all developments in your case and consulted about all important decisions. You will be updated about the progress of your project and will receive copies of relevant correspondence, pleadings, proposals, and documents.

  Your expectation of prompt service should be met. If requested, we will work with you to produce timelines for your engagement, and will meet the goals provided in those timelines.

  We will bill for our services in a fair, accurate, and timely manner. Our invoices will describe the services provided in the degree of detail you request, and will be sent monthly or as otherwise agreed. Questions about bills will be answered promptly.

  We will always be available to discuss openly and frankly with you any issues or concerns you have about your case or our service. If you are unable to resolve your concerns with those working with you, you should contact our Client Services Director, John C. Pietila, at 515/288-2500.